This is the privacy notice of Elite (Nationwide) Limited trading as Elite Group and Boost Your Pub. In this document, "we", "our", or "us" refer to Elite (Nationwide) Limited.
We are company number 7330255 registered in England & Wales.
Our registered office is at Bentley House, 8 Bullock Street, Birmingham, B7 4DY
1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including property listing, business listings and our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us firstname.lastname@example.org. However, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
• record-keeping for the proper and necessary administration of our services.
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage our business.
• protecting your interests where we believe we have a duty to do so
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
5. Information provided on the understanding that it will be shared with a third party
Our website may allow you to post information with a view to that information being read, copied, downloaded, or used by other people.
5.1. posting a message our forum
5.2. tagging an image
5.3. clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at email@example.com.
6. Complaints regarding content on our website
Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person.
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
7. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
9. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Terms and Conditions of Supply
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products to you (Products) listed in our publications/information sent from us or on our website www.elitegroup.org.uk and www.eliteoffice.org.uk (our site/s). Please read these terms and conditions carefully before ordering any Products from us. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
1. INFORMATION ABOUT US
1.1 We are Elite (Nationwide) Limited, a company registered in England and Wales under company number 7330255 and with our registered office at Bentley House, 8 Bullock Street, Birmingham B7 4DY Our VAT number is 995 3695 50.
2. YOUR STATUS
By placing an order via telephone or through our site, you warrant that:
You are legally capable of entering into binding agreements and that you are eligible to act for the company you are ordering for/signing on behalf of.
3. HOW THE AGREEMENT IS FORMED BETWEEN YOU AND US
You may place your order via telephone or via our on-line ordering system. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. The agreement between us (Agreement) will only be formed when we send you the goods.
4. AVAILABILITY AND DELIVERY
Your order will normally be fulfilled within 3-4 working day of the date of the order being placed but in most cases goods will be delivered on the next working day (with the exception of public holidays) unless we inform you otherwise or there are exceptional circumstances.
5. RISK AND TITLE
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any applicable delivery charges (see clause 8 below).
7. PRICE AND PAYMENT
7.1 The price of the Products and our delivery charges will be as quoted, except in cases of obvious error.
7.2 Where applicable, product prices and/or delivery charges exclude VAT.
7.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders already placed.
7.4 It is always possible that, despite our best efforts, some of the Products listed may be incorrectly priced. We will normally verify prices as part of our sales procedures. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after you have received the goods, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
7.6 Payment for all Products must be within our normal credit terms which are 30 days net. Any accounts which are not settled after 45 days will automatically be placed on stop – we would ask that you ensure prompt payment of invoices to avoid this and that any invoice discrepancies are reported immediately to avoid any disruption to your service.
7.7 Any agreement prices set up for your company are subject to change at any time. Agreement pricing is offered as a concession and is subject to a minimum order on any product contained within the agreement. Agreements which are created which contain items which are seldom ordered by the company may be condensed or annulled without notice; this excludes agreements which have been created as part of a group/consortium agreement.
7.8 On all orders with a value in excess of £2,500 we will request one third of the cost at the time of order which is a non-refundable deposit, a further third will be payable on delivery and the final third on invoice.
7.9 For all ‘specials’ and non-catalogue items you will be required to sign an order form. This constitutes your commitment to buy these items and you are wholly responsible for checking all aspects of the order to ensure there are no mistakes. These items are non-refundable and cannot be amended or cancelled once this order form has been signed, orders without a signed order form will not be processed.
8. DELIVERY AND DELIVERY CHARGES
8.1 We aim to despatch the Products from the warehouse within 24 hours of receiving your order, subject to the availability of the Product(s) in question.
8.2 Our free delivery may be withdrawn at any time or may be subject to a minimum order value and may not apply where the Product(s) in your order are heavy, of an irregular shape or require a particular level of care on the part the carrier (e.g. furniture). Where an additional delivery charge is required, we will contact you to inform you and, subsequently, confirm the total delivery charge prior to order.
9. OUR RETURNS POLICY
If you return a Product to us because you consider that the Product is defective, we will examine the returned Product and we will process the credit due to you. Returns will only be accepted if returned within 15 working days of delivery (unless faulty). Failure to notify us of a return within this period may result in a re-stocking fee/full charge for the item.
We warrant to you that any Product purchased from us will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
11. OUR LIABILITY
11.1 If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and not for any matters that occur as a result of our failure to comply with the terms and conditions.
12. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our services, you accept that communication with us will be mainly electronic. For agreement purposes, you agree to this electronic means of communication and you acknowledge that all agreements, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
13. EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Agreement that is caused by events outside our reasonable control (Force Majeure Event).
13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government.
13.3 Our performance under any Agreement is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Agreement may be performed despite the Force Majeure Event.
14. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
14.1 We have the right to revise and amend these terms and conditions from time to time.
14.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions.
We acknowledge that we must integrate our business values and operations to meet the expectations of our partners. They include our customers, employees, suppliers, the community and the environment.
• We recognise that our social, economic and environmental responsibilities to these partners are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies.
• We shall be open and honest in communicating our strategies, targets and performance in our continual commitment to sustainable development and we shall develop our Environmental policies and objectives as part of our ongoing business planning
• The Managing Director is responsible for the implementation of this policy and will make the necessary resources available to realise our corporate responsibilities. The responsibility for our performance on this policy rests with all employees throughout the company.
• We shall ensure a high level of business performance while minimising and effectively managing risk ensuring that we uphold the values of honesty, partnership and fairness in our relationships with all our partners.
• We shall support the development of our external stakeholders through led training courses and using our facilities for all of our business partners to hold seminars and industry meetings
• Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship and will operate in a way which safeguards against unfair business practice.
• We shall encourage suppliers and contractors to adopt responsible business policies and practices.
• We will register and resolve customer complaints in accordance with our standards of service.
• We shall support and encourage our employees to help community organisations and activities, particularly those of our chosen charities.
• We shall work with local schools, colleges and universities to assist young people in choosing their future careers, being an advocate for our industry
• We shall operate an equal opportunities policy for all present and potential future employees and will offer our employees clear and fair terms of employment and provide resources to enable their continual development and we will maintain a clear and fair employee remuneration policy.
• We shall provide safeguards to ensure that all employees of whatever nationality, colour, race or religious belief are treated with respect and without sexual, physical or mental harassment.
• We shall provide, and strive to maintain, a clean, healthy and safe working environment in line with our Health and Safety policy and safe systems of work.